Sonix IV Press Release: 24/7 Technical Support

Its Launched: Sonix IV Technical Support Available 24/7


CHARLESTON, SC November 9, 2009 - Sonix IV Ultrasonics announces the launch of its web based technical support system. The database contains solutions to customer questions and/or issues, and is forever expanding with the knowledge input of Sonix IV personnel and ALL field technicians. Technicians are provided with user information to log-in to the knowledge base to input and share their individual knowledge of specific issues with product users and other service technicians.

In an ongoing effort to become as transparent a company as possible Sonix IV has integrated the company’s Customer Relations Management (CRM) system with the Support branch of the Sonix IV website. A product user or field technician can access the database of solutions by visiting the SIV Support site and simply searching the issue at hand. Sonix IV's public knowledge base gets expanded by capturing informative and helpful knowledge from the community of users. Technicians can share their experiences about field applications and installations, and thus their technical solutions to be utilized by others when the same or similar scenario occurs.

Sonix IV Support on the web utilizes a simple Contact Form to gain further information or access to a specific support tool. The knowledgeable staff responds quickly to submitted information as the integration with the CRM system allows a representative to be available 24/7. The Sonix IV Blog is also available around the clock, and is updated with the most current technical and application information regarding Sonix IV ultrasonics.

Established in 1972, Sonix IV (http://www.sonixiv.com) (http://www.twitter.com/SonixIV) with headquarters in Charleston, South Carolina is a leading manufacturer of ultrasonic cleaning equipment for industry and professionals world-wide. Ultrasonic cleaning technology provides fast, precision cleaning of parts and assemblies commonly found in manufacturing facilities such as automotive, electronics, semi-conductor, and medical devices -professional services such as dental, medical, veterinary, and optical offices - as well as tattoo establishments, jewelry store and repair shops, dive centers and other sporting segments, government, and weapons cleaning for military, police, and enthusiasts.